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Oct 14 at 09:40 AM

Sales Return not booked through to SBO because of unqiue serial number issue


The setting in SBO is that serial numbers are managed by unique serial numbers.

If a sales return is done in CCO they are using Serial Number (but it is OSRN.DistNumber) as their standard serialnumber field.

This ends up in following error in CCO Monitor:

999 - DI Error: (-10) 10001172 - Blank strings are not allowed in row 1 (in unique field). [OSRN.SysNumber][line: 0]-The di call #1 did fail.

is there any idea how to solve this problem?