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Oct 13, 2021 at 05:29 PM

I can't upload category mapping file

261 Views Last edit Oct 17, 2021 at 10:16 PM 3 rev

Hi SAP Masters,

I am currently setting up the ticket categorization prediction. I have created a new model but uploading the categorization file shows an error "No Valid file found for Uploading Category Mapping" - "The Mapped Category () is not available in Active Service Catalog". I have downloaded "Category_Mapper_output.csv" but there is no data, there are only the names of the 4 columns so I entered the categories of process, incident and cause.

Am I entering the data incorrectly?

Thanks!