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Oct 14 at 01:19 PM

Cannot cancel or close Sales order. Error Message Document Awaiting Approval

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Hi,

Anyone experienced this before? I'm trying to cancel/close the sales order but it says Document awaiting approval.

The status of sales order is *Sales Order -Document Update (Approved)* I went to Approval Status Report and approval stage to change the approval status from Approved to Rejected but the sales order is not showing.

Is there anyway we can cancel/close the sales order?

I'm using SAP B1 9.2 PL11