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Former Member


Hello All,

We are running on SRM 4.0(Classic scenario) using internal ITS.My query is that when I logoff from the homepage of SRM screen,although the pop-up window closes,the internal sessions are not killed.This hampers the system performance when large number of users are logged in at the same time and we get the "Memory Bottleneck" error.

Also,currently we are using the internal ITS for SRM,but all other systems in the landscape are using External ITS.In such a scenario,can anyone tell me which will be the best option for ITS-External or Integrated for SRM??Has anybody had any experience related to the use of Internal v/s External ITS for SRM 4.0 which they can share with us?

Thanks & Regards,


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2 Answers

  • May 10, 2006 at 10:33 AM

    Hi Disha,

    SRM uses an own session management. If the sessions are not being killed after logoff, I would suggest that you create a message in SAP service market place for SRM.

    Stay on internal ITS of SAP Netweaver 2004 with SRM and think about moving the external instances to integrated ITS too, if the other systems are based on Netweaver 2004. Integrated ITS is by design much more robust than external ITS 6.20 and requires less memory and CPU resources.

    Best regards,


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    Former Member
    Nov 24, 2006 at 12:58 PM

    Hello Disha.

    Did you solve this issue in the meantime ? We're fighting exactly the same problem and I would be keen to know the solution if you found one.

    Thanks & best regards


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    • Former Member

      Hi Charles,

      Since the session management in SRM is done via an additional browser window it's essential that no popup blockers are acive for the relevant domain.

      Thanks and regards,