crystal reports, developer for visual studio cannot downloads ...

Hi .

I login my Account , try download crystal reports developer for visual studio (IDE or Runtime) .

Page retrun

You are not authorized to download this file Please make sure that your company has purchased this software product. If you have a valid license, but still cannot download this file, please report an incident under component XX-SER-SAPSMP-SWC. Incident ID: 7288a78f-f474-48c7-9ef5-ea2e32e0e345

I re try login or change new computer , result is the same .

Need help . tks .

Sung Yung .