on 09-21-2021 6:48 AM
IF I click on interaction navigation and fill some fields. After that If i click on end button interaction record created. Why this happen. Please provide me solution.
This is the standard behavior and the option to suppress IR creation is not available in SAP S/4 Customer Management. Please refer to note (2846919 - Interaction Center Process Model: Interaction Record, Business Transactions, Communication Process ) for detailed information.
In older versions of CRM , BADI CRM_IC_IARECORD was used to suppress the IR creation on End button. But in SAP S/4 CM , this option is no longer available although the BADI is still available in S/4 CM.
We had a similar requirement , so in order to solve the problem we had uncommented the code that calls the badi in method GET_INTERACTION_RECORD of class CL_ICCMP_CUCOIREC_IMPL. But this solution is not recommended still if that's the requirement then this is the only way to solve the issue.
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