SAP iRPA Desktop Agent Incompatible with Universal ID?

[SamStuttard]

Hello,

I'm noticing when you go to log into SAP iRPA Desktop agent on a new machine, it triggers the login via Internet Explorer. Usually this is ok but now Universal ID is in place it seems not not allow connection.

Is there an Alternative way to log in from your desktop agent to iRPA, can you change it from trying to do it from IE?

[Chaitanya_Priya]

The immediate solution as of now is to add Mass Registration token which completely overpass the login by user a factory token

https://help.sap.com/viewer/c836fab4182e45548b6c6c6d0d0a9146/Cloud/en-US/12f6e3b9a802495ca129d20db2a....

[nestor-gil]

Hello,

You can do what chaitanyapriya.puvvada says, but put the registry key into the Desktop Agent level, as you can see in the next Image

It worked for me.

[MarcoMenozzi]

Hi Priya,

I made your changes but I still have the problem.

Marco

[Chaitanya_Priya]

Hi ,

The immediate solution as of now is to add Mass Registration token which completely overpass the login by user a factory token

https://help.sap.com/viewer/c836fab4182e45548b6c6c6d0d0a9146/Cloud/en-US/12f6e3b9a802495ca129d20db2a....

The above fix is applicable for next release.Sorry missed adding that statement.

[MarcoMenozzi]

chaitanyapriya.puvvada

I've added the mass registration but the desktp agent doesn't bypass the user login. Have you any suggestions? Thanks for your support

[Chaitanya_Priya]

Not sure what is missed in your process.

We have checked internally and Mass Registration token process solved the issue for others in community as well.

[Mark112358]

Hi chaitanyapriya.puvvada, I have made the changes as well and am still having issues. Are there more steps that I need to follow in order to resolve this issue? Here are my registry settings for your review. Are there any plans to fix this bug in the RPA Desktop software package so we can download a fix? Your help is greatly appreciated.

[Chaitanya_Priya]

sam-eden

Since Universal ID is not supported in IE now ,You need to set the Desktop Agent settings to Edge as Default browser in Registry Editor .

Use the registry key "EdgeLogin" (String) to true in "HKEY_CURRENT_USER\SOFTWARE\SAP\Intelligent RPA\Desktop Agent"

Attached is the screen shot for reference.

[Pavan_Golesar]

Hi,

I installed the latest Desktop Agent on top of current version so it resolved all lower version errors 😉

SAP Development Tools (ondemand.com)

Br,

Pavan Golesar

[former_member722972]

Hi,

I still encounter this error using the latest desktop agent and already installed the edge webview2. Can someone know what's missing on my side. The renderer is still IE. Thank you.

Regards,

Jeorge

[Daichi]

Hi

I installed the latest version but facing same error.... Please SAP fix this error as soon as possible. Thank you.

Best,

Daichi

[vishal_thulasi]

Check Note : 3107876

1. Click on below link, download Evergreen Bootstraper and install with admin privilege https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section

2. Restart your desktop agent

3. Application will popup for credentials, enter your credentials and you can see the login successful screen. Make sure that Agent is in Idle/Ready to execute state

[ravi_in_comm]

Hi Chaitanya Priya,

With the new version of 2.0.18.63 too, I am facing this issue of " Waiting for Users to enter credentials". Can you please guide?

Is there a place where we define to the desktop agent to select a specific browser apart from the " default app" set up of our machine.screenshot-waiting-for-user-credentials.png

[ravi_in_comm]

Hi Chaitanya Priya,

This issue got resolved by installing the Edge web viewer extension mentioned in SAP notes: 3107876 - SAP Universal ID pop when logging into SAP Intelligent RPA Agent.

Thanks

[Chaitanya_Priya]

With the new version of Desktop Agent :2.0.18.63 the issue has been fixed.This has been released with 2111 version.Please refer to the blog post.