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Former Member

Sessions problem /Internal ITS issues

Hello All,

We are running on SRM 4.0(Classic scenario) using internal ITS.My query is that when I logoff from the homepage of SRM screen,although the pop-up window closes,the internal sessions are not killed.This hampers the system performance when large number of users are logged in at the same time and we get the "Memory Bottleneck" error.

Also,currently we are using the internal ITS for SRM,but all other systems in the landscape are using External ITS.In such a scenario,can anyone tell me which will be the best option for ITS-External or Integrated for SRM??Has anybody had any experience related to the use of Internal v/s External ITS for SRM 4.0 which they can share with us?

Thanks & Regards,


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2 Answers

  • May 09, 2006 at 10:16 AM

    Hi Disha,

    For memory bottleneck, you have to adjust the em/global_area_MB parameter

    Please refer to OSS note 742048

    Kind regards,


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    • Former Member Former Member


      Is your issue resolved?

      Please let me know how is it resolved as we are also facing the "Session Timeout Error" in SRM4.0 Classic scenario.



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    Former Member
    Jun 27, 2006 at 08:36 AM

    Hi Disha!

    I'm having the same problem with internal sessions that are not killed, do you remember how you solved it?



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