503 Service Not Available on our SAP CAL S/4H Hana from 3 days

[dnadjai]

From 3 days we cannot access to the SAP CAL S/4Hana system: SAP S/4HANA 2020 FPS01, Fully-Activated Appliance

Erro :

503 Service Not Available

No server available

Server time: 2021-09-10 08:22:23

All the instance are in green on the SAP Cloud Appliance Library and AWS Dashboard:

We make a reboot of our instance it not resolve the problem.

Can you help us?

Thanks,

[dnadjai]

Dear Tsvetinka,

We creae a case in our SAP CAL.

Our license key is going to be checked by your dev. team.

Thanks a lot.

Best regards,

Djelali

[dnadjai]

Hello,

Yes, but our own license key S4H was activated by our Basis team 2 weeks ago, but still when the initial trial license expired, we no longer have access to SAP CAL.

Best regards,

Djelali

[tsvetinka_gaydazhieva]

Dear Customer,

I suppose that you have a valid SAP CAL susbcription. If tis is the case, you can create a case for the SAP Cloud Appliance Library under the component BC-VCM-CAL. Create a Case

Best regards,

Tsvetinka

[dnadjai]

License screenshot

[tsvetinka_gaydazhieva]

Dear Customer,

Have you executed all steps, mentioned in the Getting Started Guide > Chapter 3.3 ?

Best regards,

Tsvetinka

[dnadjai]

Hi Joerg,

Here the Screenshot of Slicense transaction after activation:

Best regards,

Djelali

[JoergWolf]

Hi Djelali,

Did you also apply the HANA DB license ? Easiest is to check via Eclipse on the Remote Desktop (you need to apply the license key in the HANA System DB) - the Getting Started guide mentions the needed parameters.

Best,

Joerg

[dnadjai]

Hi Joerg,

Thank you for your feedback.

I tried via port 44300, I have this error : ERR_CONNECTION_REFUSED

With the SAP GUI I've this error :

Two week ago, we activeted our license S4 wtih our Basis team on SAP S/4H with the transaction SLICENSE. Unfortunately, now it's not possible to run it again with connexion failled.

We tried to run SAP Netweaver 7.50 (https://vhcalj2eci.dummy.nodomain:50001/nwa) but no access too.

Best regards,

Djelali

[JoergWolf]

Hi Djelali,

I assume you're getting this error in Fiori Launchpad via port 44301 ?

Try the following:

1.
Access Fiori via port 44300 (same Fiori URL with different port number). If this works, most probably the trust connection between Web Dispatcher (on port 44301) and the ABAP server is broken. This can happen eg. if you have changed something in transaction STRUST. Re-establishing the trust is described in this guide on slide 36/37 (guide is listed on appliance demo page).

2.

If port 44300 doesn't work either: Can you log on to S/4 via SAP GUI ? If not, your ABAP server is down. This can have various reasons that you need to analyze in more detail. Often it's an expired license in ABAP and HANA after 90 days (see the Getting Started Guide chapter 3.3).
Please post further information / screenshots if you can't solve it.

Best, Joerg