BAPI_BUSPROCESSND_CREATEMULTI - SERVICE_OS

[j_r1]

Hi,

I'm using bapi BAPI_BUSPROCESSND_CREATE(CHANGE)MULTI for creating Repair Orders. With the SERVICE_OS you can maniputlate: Results, Reasons, Subjects.

What I want to do is to add Objects too (Material).

I don't know how to provide the bapi with the data to create this Object-Material ? When checking the bapi I see FM CRM_ORDER_MAINTAIN is called which needs the SERVICE_OS table, which contains possible Subjects and Objects (OSSET structure). The Subjects are correctly filled in the bapi ... but I can't find where the Objects are filled (if they are!) ?

Any help is welcome. Thanx.

Jan

[former_member927251]

Hi Jan,

You can pass the Objects in OBJECTS table in the FM

BAPI_BUSPROCESSND_CREATEMULTI like this.

• Bapi to create the Contract Header and Line Item along with the MPRN

• details

CALL FUNCTION 'BAPI_BUSPROCESSND_CREATEMULTI'

TABLES

header = lit_header

item = lit_orderadm_i

partner = lit_partner

organisation = lit_organisation

status = lit_status

appointment = lit_appointment

input_fields = lit_inputfields

return = lit_ret

product = lit_product

scheduleline = lit_schline

customer_head = lit_customer_h

customer_item = lit_customer_i

pricing = lit_pricing

condition_create = lit_condition

billing = lit_billing

config_cfg = lit_config_cfg

config_ins = lit_config_ins

config_val = lit_config

<b> OBJECTS = lit_object.</b>

<b>Please reward points if it helps.</b>

Regards,

Amit Mishra

[j_r1]

Hi,

I already tried that (maybe still doing wrong!).

I'm in fact creation a repair order (Service process). The object(material) I want to create is on header level.

"Fast entry screen-Product ID" or "Trans.Data-Objects-Product ID".

In FM CRM_ORDER_MAINTAIN this data is passed via:

*" REFERENCE(IT_REFOBJ) TYPE CRMT_REFOBJ_COMT OPTIONAL

but I don't see how I can pas this data to the BAPI, which calls the FM !?

Could you give some more info about you build lit_objects ?

Thanks.

Jan

[former_member927251]

Hi Jan,

I am populating IBASE components in lit_objects. An IBASE contains Connection Object and POD in CRM.

I am passing the POD in the above table.

Are you working on SAP CRM module. IF yes, just explain me your problem in little detail.

I am using the same BAPI in CRM to create Service Contracts, Activity etc. I may help you in giving some idea how do we populate these tables and pass the same to the BAPI.

Regards,

Amit Mishra

[j_r1]

Hi Amit,

1st of all thank for spending your time on this !

I'll try to explain in more detail.

I'm on CRM and start tx. crmd_order to create a Service Order. It's possible to enter data on the Fast-entry screen or on the Transaction Data screen. Let's go via the Transaction Data screen. Than go to the Objects tab witch has to parts: Objects & Subjects. I add a subject on the Subject subscreen and I fill in the Product Id on the Objects subscreen. NO IBase/Component !! This data might be visible on the Fast-entry screen too. This is what I want to create with the bapi ! The Subject part is ok, but the Object part doesn't seem possible to me !? All this data has to be entered using the SERVICE_OS internal table of the bapi. Tip: you can check all the data if you debug tx. crmd_order: enter a subject and an object-material_id without pressing enter, switch on debugging (/h) and now press enter. You should be in debugging. Press shift-F7 and enter 'crm_order_maintain'. Press F8. You will stop at FM crm_order_maintain where you can check all itabs this FM uses ... have a look in itab IT_SERVICE_OS-OSSET-SUBJECT or IT_SERVICE_OS-OSSET-OBJECT which are filled an look at it_object which is empty.

Now back to my question : how to create it_service_os to be able to use it with the bapi ? I think it's not possible because it doesn't get processed in the bapi. Have a look at perform 'map_into_service_os_com_ins' in the bapi, also have a look at the FM which are called in this form. They don't use all parameters ...

Your opinion about this ?

Many thanks,

Jan

[former_member927251]

Hi Jan,

You can directly use CRM_ORDER_MAINTAIN.

Check out IT_SERVICE_OS, it's TYPE is CRMT_SRV_OSSET_COMT. Just double click on it, you will see the line type CRMT_SRV_OSSET_COM. Double click on the line type you will see the structure CRMT_SRV_OSSET_COM. This struture has OSSET which is again a table type CRMT_SRV_OSSET_COMT1. Double click on it, again double click on the Line Type CRMT_SRV_OSSET_COM1, here you will see REFOBJECT and SUBJECT both are again a table type. Drill down to CRMT_SRV_REFOBJ_COMT, now here you will see the required fields that you want to populate like TYPE_OBJECT, GUID_OBJECT, PRODUCT_ID etc.

Now the question is how to populate this.

Refer the Code below.

Data : git_osset TYPE crmt_srv_osset_wrkt1,

wa_osset like line of git_osset,

git_subject TYPE crmt_srv_subject_wrkt,

wa_subject like line of git_subject,

git_REFOBJECT Type CRMT_SRV_REFOBJ_COMT,

wa_REFOBJECT like line of git_refobject,

git_service_os TYPE TABLE OF crmt_srv_osset_wrk,

wa_service_os like line of git_service_os.

*Populate the subject fields in git_subject.

wa_subject-GUID = '*******'.

wa_subject-KATALOGART = '******'.

append wa_subject to git_subject.

wa_osset-subject = git_subject[].

*Populate the Object fields

wa_refobject-TYPE_OBJECT = '*****'.

wa_refobject-GUID_OBJECT = '*****'.

wa_refobject-PRODUCT_ID = '*****'.

append wa_refobject to git_refobject.

wa_osset-refobject = git_refobject[].

append wa_osset to git_osset.

wa_service_os-osset = git_osset.

append wa_service_os to git_service_os.

Now pass this internal table to CRM_ORDER_MAINTAIN.

<b>Please reward points if it helps.</b>

Regards,

Amit Mishra

[j_r1]

Amit,

Yes, I know.

But the bapi should be able to create all Business Transactions ! We might escalate it to SAP, just to know.

I solved it by using the bapi and afterwards use fm CRM_SERVICE_OS_MAINTAIN_OW before the save. There exist quite a few crm_maintainow fm's.

Thanks,

Jan

[Former Member]

Hi Jan,

I'm dealing the same problem. Is the only solution to use fm CRM_SERVICE_OS_MAINTAIN_OW after using the BAPI?

Can you pleae inform me about you experiences?

Thanks, Angelo

[j_r1]

Hi,

BAPI_BUSPROCESSND_CREATEMULTI can not solve everything (answer from SAP Note) !

So indeed use other FM CRM_MAINTAIN_ORDER or CRM_SERVICE_OS_MAINTAIN_OW or any other CRM_...._OW.

I'm now starting doing updates using the BOL ! Nice, try it, examples to be found in cookbook and forums.

Regards,

Jan