alert notification not sending email

[former_member759929]

we recently configured and connected a BODS system to solution manager for technical monitoring. it appears in system monitoring and changes alert status as expected, but notification email does not get generated. the template settings are at default. notification setup is active at global level, but setting at template or alert level does nothing either. followed instructions below for the setup. checking alert inbox, no alert was generated despite system monitoring showing red alert for unavailability. we have tried changing the alert's severity to 9 but nothing changes.

previously existing system setup are working just fine.

solution manager 7.2 SP5

ST-PI 740 SP15

Managed system setup of Data Services 4.x system in the Solution Manager 7.1 and 7.2 - SAP Solution ...

[tsoyalex]

Hi Richard,

Please check Alerting Active checkbox (Additional alerting settings on Alerting Setting and Data Collection tab) for your monitoring object. It seems there is some bug resetting these checkboxes during generation of the object. We have experienced this annoying thing for BODS Jobs monitors in our SP12.

Regards,
Alex

[former_member759929]

Hi Alex,

i can't seem to find the check box you mention. can you confirm if you are referring to the Data Collection tab in the template settings or something else?

Regards,

Richard

[tsoyalex]

Ah, I'm sorry, Richard! I misread it: your question is about system monitoring, not about BIMon.