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SAP Business Objects Win AD Authentication Error: User Not able to log in

mtayibi
Participant
0 Kudos

Hello together,

two users cant login into bi launchpad (SAP BO 4.0 SP2) but all other users can.

Error Message:

Account Information Not Recognized: Active Directory Authentication failed to

log you on. Please contact your system administrator to make sure you are a

member of a valid mapped group and try again. If you are not a member of the

default domain, enter your user name as UserName@DNS_DomainName, and then try

again. (FWM 00006)

Any ideas what the problem is?

denis_konovalov
Active Contributor

I have fixed your tag.

Accepted Solutions (0)

Answers (1)

Answers (1)

DellSC
Active Contributor
0 Kudos

There are a couple of possibilities here...

1. The two users aren't members of the Active Directory user group that allows access to your system. In this case, they need to be added to the group.

2. The two users are members of the group, but they don't show up as Users in the BI Platform. In this case, they haven't been imported from AD into your system yet. In the CMC, go to "Authentication" and "Windows Active Directory" (or it may be "WinAD" - I don't have access to a system right now to check...). Scroll down toward the bottom of the page and check to see how updates are configured - are they done on a schedule or when a user first logs in to the system? If they're on a schedule, you'll need to either see when the schedule runs next or you can select something like "Import aliases and groups" and click on the Update button. Once that completes, the users should appear in the Users list in the CMC.

-Dell

mtayibi
Participant
0 Kudos

Hello, thanks for the answer.

The users are member of the AD group and they also show up as users in BO.

These users had access before and they could log in but recently they can't log in anymore.

Thanks and Kr

Benaissa

DellSC
Active Contributor
0 Kudos

Are the users disabled in BOBJ? Is this through SSO or the login page?

Are they in the same group as others who can log in to BI Launchpad? If you look at the User Rights for BI Launchpad in Applications in the CMC, has anything been done to remove their access?

Finally, are they remote users or are they on the local network? If they're remote, are they on VPN to the network?