on 07-28-2021 2:50 PM
Hello All ,
Is there any possibility to call action profile , method when we send email through more drop down in ITSM ticket .
Thanks a lot .
Regards,
Sai.
Hello,
The email functionality "more => Send email" is not a PPF action , but it leads to another CRM email functionality. So, I would say you cannot do it without enhancing the CRM Web UI component.
If you would like to change that, you would need to create a link that executes a PPF action of your choice. You could take for example the SAP collaboration assignment block for examples of buttons that trigger PPF actions directly, instead of going through the action drop-down.
Best regards,
Miguel Ariño
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