Categorization is disabled in Service Order

[former_member241303]

Hi All,

I need to use the categorization in service order, but after my customizing the categorization is disabled. When I assigned the same schema to service request it worked well.

I’m using catalog category D, I tried using C too, in both cases it didn’t work.

Does someone know which can be the issue?

Best regards,

[Silvia_Ventura · Accepted solution]

Hello Juan

according with the above help documentation Service Orders don't use the combination catalog D /C. I mean, you cannot determine the schema using parameter "Transaction type/Catalog Category" for Service Orders.

Service Orders use Subject Profile. Go to the definition of your Service Order type and select "Assignment of Business Transaction Categories" > BUS2000116 Service Order > Field "Subject Profile" will be used for determining the categorization schema.

If your service order has a Subject Profile , e.g. SERVICE and there is an active categorization schema with parameter "Subject profile " = SERVICE > you will see the categorization in the Service Orders.

Best regards

Silvia Ventura

[heamnt13shr · Accepted solution]

Hi Silvia,

Subject profile SERVICE is already assigned but in service order fiori app categorization field are still locked(disabled). As far as I understood that we dont required categorization schema for service order.

I have also tried with this option - https://launchpad.support.sap.com/#/notes/1802443 but still not getting editable. Can you please suggest how this can be enabled.

[Silvia_Ventura · Accepted solution]

Hello Manoj

maybe you didn't update the categroization schema with the subject profile?

BR, Silvia

[heamnt13shr · Accepted solution]

Hi Silvia,

Thanks for your revert.

I have updated the scheme with subject profile. But still these categorization fields are disabled in service order fiori app. Could you please advise further.

Best Regards

Manoj

[Silvia_Ventura · Accepted solution]

Hello Manoj,

as I've just explained , you did a great job. Your configuration was correct and it was only missing the definition of the hierarchy itself. Now it should be possible display my categories.

Best regards

Silvia

[heamnt13shr · Accepted solution]

Thanks for your support Silvia!!

Best Regards

Manoj

[Irene_Faustinel · Accepted solution]

Hi Silvia, I am using s4hana 2022 and have the following problem; I reached the point ACTIVE PARAMETER SUBJECT PROFILE, but i have this screen, no possibility to insert the name of the subject ZSERVICE I created.

What can be done ?

Kind regards,

Irene

[Silvia_Ventura · Accepted solution]

Hi Irene

you're making a mistake. You have to go the UI and select your categorization schema. Subject profile is available for service orders. This means, field Subject Profile will be updated as soon as you choose the application area Service Order, Subject Profile

[former_member852330 · Accepted solution]

Silvia, thanks for your explanation, but maybe I wasn't precise enough. I am using service in S4HANA under entreprise organizational structure, I do not use the PPOME org. structure.

I use only FIORI, and not the WEB UI interface tipical from past CRM on premise.

I do not understand from your anser how I can from FIORI select the application area, subject profile.

Thanks

Irene

[former_member852330 · Accepted solution]

And more than that Silvia, in S4HANA for service without PPOME management, how can I implement response profiles ?

I have here either the categorization or the catalog in my availablility, or both ?

Kind regards,

[Silvia_Ventura]

Hi Fernando

there is a very new note about this issue. It might help you

3317466 Search Service Order by Categorization does not work

Best regards

Silvia

[fsimovic]

Hi Silvia,

We have just implemented Service S4HANA 2021.

We created categorization schema, in wich we assigned for service order , appear in service order and works fine.

But in Search service order in filter for Categorization the system doesn´t work .

We created a service order

In order search:

In Table CRMS4D_SERV_H with the object ID number the system shows ok the categorization

Looking forward to receiving any comments.

Perhaps exists a SAP note for this problem.

Thanks so much

Fernando.

[Silvia_Ventura]

Hello Juan

this is the system behavior. This is the link to the help Multilevel Categorization . This is the S/4HANA documentation but CRM works exactly in the same way

Features

• Assigning categorization schemas to applications

  Depending on the default system settings and the settings in Customizing, you can assign schemas to applications, as follows:

  • Using a subject profile

    This form of assignment is possible for service orders.

  • Using a combination of transaction type and catalog category

    This form of assignment is possible for service requests and knowledge articles.

  • Using a combination of item category and catalog category

Best regards

Silvia

[former_member241303]

Hi Silvia,

Thanks for your answer.

I assigned the transaction type in categorization schemas using: subject profile, and combination of transaction type and catalog category. But the categorization is disable. I tried to use catalog category D, and tried using C but in both cases it didn’t work.

Best regards,