Contact Origin for family

[former_member720871]

Hello experts!
Please help to find best solution for contacts in SAP MKT Cloud.
Next scenario: We have family with 2 contacts. They have 1 loyalty card, one for whole family.

Sales order create for LoyCard, not for ContactId.
Part of POST payload
"InteractionContactOrigin":"LOYCARD",
"InteractionContactId":"333",
"CommunicationMedium":"BUSINESS_DOCUMENT",
"InteractionType":"SALES_ORDER",

SAP MKT create container altime and sales order for this container, not for all family`s contacts.
I had tried to add contacts per InteractionAdditionalInteractionContacts in payload.
But this data don't find in the Segmentation.
Main purpose: find contacts (LoyCard) who have sales order via Segmentation.
Then Segmentation can show all contactid who has relate to this card or pick all contacts with this LoyCard. For farther communications.
Maybe you have some solutions. Thanks and BR

[former_member737455]

Hi

One segmentation can only be assigned to one contact.
When you use a shareable contact ID to import interactions into the system and there is no chance to identify a single contact, the system will always create a container contact.

Possible ways to solve the issue:
1. But some logic into your (CPI) middleware.
2. Maybe you can write some ABAP code to manipulate the import logic