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Jul 19 at 05:36 PM

SAP CAI to Intercom fallback channel not working

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Hi Team,

I have seen many posts related to this issue but haven't found any resolution posted. I have connected Intercom with SAP CAI as a fallback channel as per the steps mentioned in SAP CAI's fallback channel configuration.

Test was also successful for Intercom webhook but I cannot see any messages in Intercom inbox. I am using a FAQ chatbot & testing it through the SAP CAI Chat Preview dialog.

In case of any resolution steps, kindly help.

Best Regards,

Hitesh Khandelwal.