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Jul 13 at 07:01 PM

Request handler queue is full for Guiding Service Pool

186 Views Last edit Jul 13 at 07:57 PM 2 rev

Hi CC team

While performing data load , we are getting the error "Temporary unallowed status: Guiding service pool queue is full. Rating process in convergent charging failed." in S/4 and while checking the Guider logs, we find the error "Request handler queue is full for Guiding Service Pool"

Found below parameters from the Guider parameters related to queue,

STATEFUL_SERVICE_QUEUE_SIZE

Not sure, if only changing this parameter will help or need additional parameter changes as well.

Thanks

Yatin