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Cancellation Reasons in Service Contracts

KimLindkvist01
Explorer

Hello,

can anyone guide me if it is possible to configure the cancellation reasons for service contracts. Where do we find this configuration option in that case? See in picture below what I'm looking for to change:

Best Regards,

Kim

Enda
Product and Topic Expert
Product and Topic Expert
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We helped you to accept the answer, since there were no updates after 7 days.

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Accepted Solutions (1)

Accepted Solutions (1)

Silvia_Ventura
Advisor
Advisor

Hi Kim

sorry for my mistake. I misunderstood the question.

I've just checked Cloud system ( 2108 ) system and Cancellation Reason not yet customizable.

Best regards

Silvia Ventura

Answers (2)

Answers (2)

Julius_Englert
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Kim,

unfortunately, there is no SSCUI available to change or enhance the cancellation reasons for Service Contract Items.

Best regards, Julius

Silvia_Ventura
Advisor
Advisor
0 Kudos

Hello Kim

I guess that you're asking for "Settings for Rejection Reasons". Configure your solution > Service > General Settings.

Each service document has assigned a Rejection Profile with the corresponding Rejection Reasons.

Best regards

Silvia Ventura


KimLindkvist01
Explorer
0 Kudos

Hi Silvia,

thank you for your reply. It is not rejection reasons I'm looking for, nowhere in the reject profile can I find the values that come pre-delivered by SAP.

I'm looking for where I can change the pre-delivered cancellation reasons (Price Increase, Product Change, Quality of Service, etc..)

Best Regards,

Kim