Sync Error CCO

[gilhan]

Dear Community,

one Client has problems syncing receipts where vouchers were used to pay with.

The Error looks like: "com.sap.scco.util.exception.XState: Vouchermaterial ID: GS for B1 Field "CreditCard" was not found in voucher material Id settings.."

Checking via Customer Checkout Monitor doesn't do anything because I can't find the receipts there.

The Connection Test from the POS itself works. And also does the syncing work for Articles and so on.

Only for receipts I'll receive said error.

What should I do here, to get the receipts posted again?

[gunther_sandtner2 · Accepted solution]

Dear gilhan,

Yes, in the "Credit Card alias code" field you need to enter a value from the Credit Cards in Business One (table OCRC). Like in this example I have set up a credit card ID 7 for CCO Gift Cards.

Best regards,

Gunther

[gilhan]

Dear gunther.sandtner2,

I just got it working.
I put the wrong value in the "Credit Card alias code" field as I entered the Credit Card Name.
After entering the number of the credit card instead, it worked. (In your example I needed to put the "7" instead of "Gift Card")

Thank you very much for your help.

Much appreciated!

Kind regards,

Giano

[gilhan]

Dear gunther.sandtner2,

I put the credit card name into the "Credit Card alias code" field and synced again.

Now I'd receive the following error:

I'll receive this error only for receipts.

Maybe there is a conflict now?

Kind regards,

Giano

[gilhan]

Dear Gunther Sandtner,

thank you for your reply!

I just checked on the POS and it's already there:

Maybe it's because the CreditCard field at the last column is empty?

[gunther_sandtner2]

Dear gilhan,

The error sounds like SAP Customer Checkout is expecting a gift card article ID with the value 'GS'.

Please log on to SAP Customer Checkout with an Admin user. Then go to the Functions -> Configuration -> Sales -> Article ID of Gift Card and make sure you have a line with the value 'GS' in the first column (Gift card article ID). Finally try to repost the receipt from the Search -> Receipt.

Best regards,

Gunther