Client has Telefinity Telephone Server in their call center, client's requirement is to See Call list in Service Cloud system. Please suggest me the Solution for this.
There are a few ways to accomplish this. At AMC, we have our DaVinci platform which supports several WebRTC based clients that can be used through our DaVinci Agent for SAP Service Cloud. Developers can also embed the Telefinity client into the DaVinci Framework. Does the customer want to use Telefinity client or are they comfortable using another WebRTC client?
See if this information helps regarding basic steps to have Telefinity Telephone Server integrated with SAP C4C:
"Set up Telefinity telephone: You need to configure your Telefinity telephone system to be able to communicate with C4C. This includes configuring the Telefinity PBX and obtaining the necessary credentials to connect to C4C.
Configure C4C: You need to configure C4C to allow the integration with Telefinity telephone. This includes setting up a communication scenario, configuring communication arrangement, and registering the Telefinity system as an OAuth 2.0 client.
Develop integration flow: In SAP Cloud Platform Integration (CPI), you need to develop an integration flow to define the integration scenario between Telefinity telephone and C4C. The integration flow is a sequence of steps that define the flow of data between the systems. You can use the pre-built integration content or create your own integration flow.
Test and deploy the integration flow: Once you have created the integration flow, you need to test it to ensure that it is working correctly. You can use the testing tool available in CPI to test the integration flow. Once you are satisfied with the test results, you can deploy the integration flow to make it available for use.
Monitor the integration flow: It is important to monitor the integration flow to ensure that it is running smoothly and to detect any issues that may arise. You can use the monitoring tools available in CPI to monitor the integration flow."
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