I've setup a category catalog like this:
Category ID Category Type ParentCategoryID C_001 1 C_IC_001_001 2 C_001 C_CS_001_001_001 5 C_IC_001_001 C_RS_001_001_001 6 C_IC_001_001 C_RS_001_001 6 C_001 C_RS_001_002 6 C_001 C_RS_001_003 6 C_001
And on C4C I can see the hierarchy of the above upload:
But then when doing the selection on the Ticket this hierarchy is not respected:
So I wonder if someone could help me on explaining me why this behavior.
Would appreciate your support.
All the best with regards,