Clarification on field names used in expressions in SAP FSM

[former_member583736]

Dear experts,

I was going through some documentation on SAP FSM and understood that, to control the properties of a field, advanced settings can be used.

For example, to check if the subject of a service call is not blank, we use "${serviceCall.subject} !== undefined" as the condition. Here, serviceCall.subject refers to the Subject field in Service call transaction. As a functional consultant, how will I know the technical names of the fields that have to be used in the expressions as remembering all of them is quite hectic.

Is there a way out for this?

Regards

Vishwas P

[Yanik_Kurzawski]

Hi Vishwas Panganamamula,

you can create an SQL query on the data object either in your admin console on company level in the "Query API" screen or in the analytics and reporting query area.

For example: "SELECT s FROM ServiceCall s" will show you all of your ServiceCalls in FSM.

On this database you can see all technical fields for this object. This is possible for all objects in FSM.

Kind Regards,

Yanik

[former_member583736]

Hi Yanik.

Thanks for the answer. That has answered one of my queries.

My other query was how do I get to know the particular field names that I can use in the Advanced settings of the visible, required, editable expressions to control the same.

Regards

Vishwas P

+91-9741900858

[Yanik_Kurzawski]

Hi Vishwas,

as far as i know, you can use every field of the object whose screen you are configuring. For example if you are configuring an activity screen, you can use every field of the object activity (You can see all the fields an activity has in an querry as i described above). You can also see every field off all FSM objects here:

https://help.sap.com/viewer/fsm_data_model/Cloud/en-US/data-model-overview.html

There are also some some more field and expressions you can use. For more infos on this, you should read about this article in the sap help platform:

https://help.sap.com/viewer/fsm_admin/Cloud/en-US/expressions.html

Kind Regards,

Yanik

[former_member583736]

Thanks Yanik.

I think that has answered my query.

Regards

Vishwas P