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Jun 15 at 03:26 PM

How to close a rejected sales order

91 Views Last edit Jun 15 at 05:01 PM 2 rev

I have a Sales Order with three lines. Two of the lines are closed and one is still Open. The status of the Sales Order is OPEN and there is also a DRAFT. A change was made to the Open line and the order went through the approval process and was rejected by mistake.

There are Production Orders for all three line items, they have been produced and the two closed line items have been delivered and invoiced. We would really like to create the delivery documents and invoice the third line item but the sales order gives the error:

Cannot update Documents awaiting Approval

The approvers say they do not see the Sales Order on the approval list and I see it as rejected on The Approval Status report. I tried to cancel and close the line as well as duplicated it but no changes can be made.

The Sales Order DRAFT is also set as SALES ORDER - Draft Document Update [Rejected]

What do I need to do to get the order in an approved state so we can ship and bill?