SAP CAI Fallback Channel Connection to Intercom

Hi Team,

We have followed the steps mentioned in sap CAI while trying to create a new fallback channel with intercom. it showed the connection as success but we are unable to see the message in intercom when sent from CAI. Also there is no proper documentation on the connection with Intercom, Any help in providing the documentation or solving the message connectivity issue is appreciated.

Thanks and Regards

Sri Surya Voleti

Attached Screenshots

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