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Jun 12, 2021 at 12:19 AM

Print template cut in Windows printer - Print Template 80mm - FP11


Dear all,

In a recent implementation I have been working on, I’m using a thermical windows printer and the customer has informed that after 15 sales items (more or less) the receipt cuts the paper and doesn’t print anything else, which means the summarize and the footer template doesn’t appear.

That has always happened trying to import to pdf the 80mm template, thought it was just something related to this template with the conversion to pdf, but apparently happens the same during the printing process. This happens with the standard template and with a customized one.

I have tried this from FP09 to FP11, which is the one that this customer has implemented. Is there anything I must check in the template? as I cannot find anything related to a maximum apart from the total amount of the paper, which is 2m, in the PrintAttributes file, but nothing related with a restriction.

Thanks in advance for your help.

Nasmiye PR