SAP BTP Trial account - Subaccount Update Failed

[sainithesh21]

Hi Experts,

My trial account has expired, when I tried to extend for next 30 days, it should extended successfully. But when I get inside, it is showing as Update failed. Can anyone help me on this to make it run without losing the configuration & data.

Regards,

Sainithesh Gajula

[cecihuergo]

The team just confirmed this should be resolved now. If not, please let me know.

[dvankempen]

Best to contact support, Sainithesh

This is not something the community can fix.

Useful Links > Support

[sainithesh21]

Thanks Denys for your response.

I can see only 2 options as in the screenshot with my trial account. Getting support is expecting to login for SAP One Support Launchpad. Please suggest me on how to proceed further.

Regards,

Sainithesh Gajula

[dvankempen]

Curious. I will ask around (but this may take some time).

[azzouni]

Hello denys.kempen,

FYI, I have the same problem. I contacted support and they advised me to look here!! They say they only support "productive" systems and this is a trial account.

[dvankempen]

Hi Abdullah,

Trial and free versions often come with community support and the SAP BTP trial is no exception. However, the community has no access to the systems and hence cannot extend trials.

Sounds like extending trials is not possible.

[azzouni]

Thanks a lot for the reply. My account is actually extended (so no problem there). I still get the error however. I will keep checking with product support and hope they will fix it for me.

[dvankempen]

Absolutely, the community can give advice but for system access and system issues we need SAP Support.

[cecihuergo]

Hi azzouni_taulia - are you still facing the same issue? If so, can you please provide your Global Account name?

[azzouni]

Hello chuergo16,

My global account is: 95c87465trial.

[cecihuergo]

Thanks. Asking the team to check. Sorry about the late reply. Was out last week and trying to catch up 🙂

[sainithesh21]

Hi Experts,

Can I get support for the my SAP BTP Trial Account to get back my account running without loosing the data?

Regards,

Sai Nithesh

[azzouni]

chuergo16

Yes, it works now. Thank you very much.

[noel_kinzer2]

Hi chuergo16 ,

I have the same issue after extending the account for 30 days. See attached screenshot.

Please help to resolve.

[cecihuergo]

Hi Leon - I'm sorry you are having issues with the trial account. As I mentioned in the last few comments, the best option would be to delete it and create a new one (see comment to Praveen for example).

[praveenkumarbeera]

hi, chuergo16

I have also the same issue, Can anyone help me on this to make it run.

Path 03196002trial

Subdomain: 03196002trial

Tenant ID: c8c9cfd5-c2f5-468d-9eaf-b5d0eba009d3

Subaccount ID: c8c9cfd5-c2f5-468d-9eaf-b5d0eba009d3

Provider: Amazon Web Services (AWS)

Region: US East (VA)

Environment: Multi-Environment

[cecihuergo]

Hi Praveen, sorry about the inconvenience. But as I mentioned in my previous comment (in January) if you can delete the subaccount and create another one, that would probably solve the issue (of course the data in your subaccount would be deleted). And we recommend checking out the Free Tier service plans if this is an option for you. You can find more information here: https://blogs.sap.com/2021/11/16/btp-free-trial-to-free-tier-its-a-good-time-to-switch/

Hope this helps!

[shanikumar_sharma]

Hi Cecilia Huergo,

I have the same issue. My trial account has expired, when I clicked on extend for next 30 days, it showed extended successfully. But when I got inside, it is showing as Update failed. Kindly, do needful to help out.

Path: c19b1b9dtrial

Subdomain: c19b1b9dtrial

Tentant ID: d1075e1b-de7d-4d3f-8463-20caeb5a9ffb

Subaccount ID: d1075e1b-de7d-4d3f-8463-20caeb5a9ffb

Provider: Amazon Web Services (AWS)

Region: US East (VA)

Environment: Multi-Environment

[msalmani]

Hi chuergo16,

I have also the same issue, it would be nice if you can also solve this issue:

Kind Regards,

Mohammad

[cecihuergo]

Hi Mohammad, sorry about this inconvenience. If you can delete the subaccount and create another one, that would probably solve the issue (of course the data in your subaccount would be deleted). And we recommend checking out the Free Tier service plans if this is an option for you. You can find more information here: https://blogs.sap.com/2021/11/16/btp-free-trial-to-free-tier-its-a-good-time-to-switch/

[msalmani]

Hi Cecilia,

I was hoping to retrieve back this sub-account because of my dada inside it. Anyhow, thanks a lot for your response.

I will delete then my sub-account technical information from my main comment by editing it.

[Senqi_Hu]

Hi chuergo16

I have the same issue. My trial account has expired, when I tried to extend for next 30 days, it should extended successfully. But when I get inside, it is showing as Update failed. Can you help out?

Path: 41e9a462trial

Subdomain: 41e9a462trialTenant

ID: 1e471934-728a-44f8-9c00-85c32d03b532

Subaccount ID: 1e471934-728a-44f8-9c00-85c32d03b532

Provider: Amazon Web Services (AWS)

Region: Europe (Frankfurt)

Environment: Multi-Environment

[cecihuergo]

Hi Senqui, EU10 is no longer available on trial. You can try creating a subaccount in another trial region (like US10 or AP21) to see if this is successful. But I would highly recommend checking out our Free Tier offering. You can find details on how to start using Free Tier service plans here: https://blogs.sap.com/2021/11/16/btp-free-trial-to-free-tier-its-a-good-time-to-switch/

[jjansen]

Hi chuergo16 ,

I have the same issue, I have created a demo for a client that wants to proceed with CPI. Now i can't access my CPI artifacts anymore. Can you help out?

2670d7c5trial

ID bb66a094-7ce4-460e-a661-b78aad267a93 Path 2670d7c5trial Subdomain 2670d7c5trial Provider Amazon Web Services (AWS) Region Europe (Frankfurt) Environment Multi-Environment

Kind regards,

Jeroen

[cecihuergo]

I can ask the team to check, but please remember this is a trial account, so we can't guarantee a solution. I need your Global Account # and if you could provide a screenshot of the error showing your subaccount please..

[jjansen]

Hi Cecilia,

I understand. Thank you trying!

Kind regards,

Jeroen