SAP Cloud for Customer Form Template Maintenance

Hello I am trying to automate appointments summary reporting business process within our sales team which uses cloud for sales.

So according to their demand I need to add couple of custom fields in appointments business card, one I have already added. But problem appeared when I tested process of sending summary template with email using workflow rules. Firstly newly added field did not appear in the sent E-mail. Secondly that summary contained notes field in which I made testing input in Georgian language and it appeared like this : > ???????? Looks like it has problems with Georgian font.