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May 29 at 02:41 AM

Unable to create Incident using ERMS Inbound configuration

323 Views Last edit Jun 09 at 05:04 PM 2 rev

Hello All ,

We have set up email inbound with ERMS following given wiki

https://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Management

Emails are reaching the inbox but not able to trigger a automatic incident . Also Manual creation of Incident is not happening .

"In the provided implementation and configuration guide of ERMS for Solution Manager, the incident is not supposed to be first created automatically."

Refereed this note

2430345 - Cannot create Incidents and Service Request from Inbox

But still issue persists . Any other hints to check on rule policy or Service Manager Profiles . Rule condition script would be helpful .

Thanks a lot .

Regards,

Sai