Hello All ,
We have set up email inbound with ERMS following given wiki
Emails are reaching the inbox but not able to trigger a automatic incident . Also Manual creation of Incident is not happening .
"In the provided implementation and configuration guide of ERMS for Solution Manager, the incident is not supposed to be first created automatically."
Refereed this note
But still issue persists . Any other hints to check on rule policy or Service Manager Profiles . Rule condition script would be helpful .
Thanks a lot .