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May 17 at 08:46 AM

Integration of Loyalty records between 2 CCOM

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Hi All,
I am using CCOM version 2.0 FP11 PL02.
Currently I am facing issue when integrating loyalty record from one CCOM to another through communication arrangements.
Loyalty records are synced perfectly but the issue is when I evaluate that record in second CCOM it gives me the message of "Skip evaluation due to external points" due to which points are not being added in the user account.
Kindly let me know if there is anything else which I had to do for to achieve this.