Relate a contact with a Spotlight Account

[former_member739674]

Hi experts I have the following scenario and I do not know how to address it, currently, I require that when I create a "Spotlight Account" in SAP Marketing Cloud, a contact (which is your representative) is associated; so that when interactions are made, they are associated with that contact/user. I was reading some blogs that tell me that the way to do it is through "Contact to Account Relationships", but I'm not sure if performing this configuration would help me get that result.

It is important to clarify that the association requires it to be done in a massive way, for which I will use an IFlow that I will create in CPI, so I would like to know if in this case there is any preconfiguration or metadata that will help me understand how to generate such relationships.

[SCHNEIDERT · Accepted solution]

Hi Claudia,

not sure if I already understood your scenario correctly.

So, do you already have the Contacts in SAP Marketing Cloud? Or are the Contacts created together with the Account?

Where/how do you want to create your Corporate Account?

Because you could easily create a Contact and in the upload (via OData or CSV) you could define the Origin and the ID of the Corporate Account to which the Contact should be assigned.

Maybe you could explain your use case a little bit more.

Best Regards

Tobias