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May 16 at 10:23 PM

Unable to perform full reversal of billing and invoice documents

147 Views Last edit Jul 12 at 09:06 AM 3 rev

Good afternoon,

I am trying to perform a move out cancellation, when using EA13 Full Reversal it shows green status but the documents have not reversed. When using EABICO it states there is a posting document that must be cleared. I used EC53E, an error shows the reversal has to be performed using the reversal service. The reversal is only possible using the appropriate enterprise service of external cash desk services. I have noticed a couple of these happen when there is an owner tenant agreement set up on the contract account. That is when there is a move out the owner will be moved back in by the system.

System response the system cannot execute the reversal.

Procedure Post the reversal using the reversal enterprise service.

Any idea what can be done?