ALERTS: Blank Message

[Former Member]

hi,

i am getting an Alert email configured through ALRTCATDEF but i get a blank message.

I am triggering the alert within BPM.

Container has a simple type variable called "Test".

Expression i just assigned a string called 'sample message'.

I am using this in the Control Step with Alert Category defined and message is like this:

Received &Test&.

1. I am not getting any content.

2. How can i dislay the message content and what the error is in BPM.

3. Can i customize the Subject of the email that i receive from "Alert" to something else?

Thanks,

Tirumal

[moorthy]

Hi Tirumal,

First option make sure that Alert is coming with text message. For this , you can go to ALRTCATDEF and check the option of Dyanmic Text. Now you can use "any text" in the BPM ->Control Step ... In this case you can get dynamic text, give some message . Don't use any variable - it is just a part of debugging.

To see the message content you can go to SXMB_MONI->PE->Technical Details. Here you can see the message.

Hope this helps,

Regards,

Moorthy

[Former Member]

Moorthy -

Where is the option Dynamic Text in ALRTCATDEF?

I am using SP16.

Thanks,

Tirumal

[moorthy]

Tirumal~,

ALRTCATDEF-> Under Properties Tab .. There is a small Check Box ( after the Desciption, Classification, Priority,Max.no.of Dels etc).

Just check that.

Thanks,

Krishna

[Former Member]

Krishna -

Found the dynamic text. Thanks.

I still couldn't see the message that i added in the Alert Message in the email body.

I checked the SXMB_MONI->PE->Technical Details and i could see the message there but it doesn't show up in the email body.

What else can i check?

Thanks,

Tirumal

[moorthy]

I think, now it is a problem with the Mail configuration for the Alert.

Check these links- i assume you have gone thru, still have a look into these

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

http://help.sap.com/saphelp_nw2004s/helpdata/en/43/1b9259fb002be8e10000000a11466f/frameset.htm

http://help.sap.com/saphelp_nw2004s/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm

Regards,

Moorthy

[Former Member]

Krishna -

I have gone thru these blogs. I am getting an alert email. I just don't see any content in the body of the email though i have set the Alert Message in the BPM.

Will do some more research and will let you know.

If you or anyone has any tips, you can let me know.

Thanks,

Tirumal

[moorthy]

Check this-

Just one thought- just give some standard variable in the alert and check, this is without BPM, by using RSALERTTEST, for this you need to create RWB Alert Rules etc. To check are you getting email with the Body or not.

But this is the last option to look on.

Hope this helps

Moorthy

[Former Member]

Moorthy -

I removed the ALERT control step from BPM.

Used RSALERTTEST, i get a message saying "Alert ID is unknown. Maybe the alert was created".

Before creating the control step in BPM, this worked. I did see an alert email in my inbox but now i don't.

Any clue.

Thanks,

Tirumal

[Former Member]

Hi,

I checked if Alertinbox is activated using SICF. It is.

What else could be wrong.

Thanks,

Tirumal

[Former Member]

hi,

If i click on "Internal Procesing" for the Alert Category i created then i can see the message in the Alert Inbox in RWB.

If i select other than "Interal Processing" for the Alert Category by specifying an internet email then the message doesn't show up in the Alert Inbox.

I guess found something.

So we can close this thread.

Thanks,

Tirumal

[bhavesh_kantilal]

hi tirumal,

When you select SMTP FORWARDING AS XML while doing your Alert Configuratyion in ALRTCATDEF, the alert will be triggered and sent as a mail in XML format and will not be sent to the Alert Inbox.

If you select INTERNAL PROCESSING, then the alert will be forwarded to ALERT INBOX.

If you want to send the mail as a NORMAL Text and also send an entry to ALERT INBOX, then do the follwing,

1. Assign an EMAIL ID to the user in SU01.

2. In the Alert INBOX , under PERSONALIZATION --> TIME INDEPENDENT DELIVERY --> select EMAIL.

3. Make sure SCOT is configured and EMAIL will be sent in text format.

Regards,

Bhavesh