on 05-04-2021 3:20 AM
Dear Experts,
I have a question regarding FFID approver settings. Is it possible to define primary and secondary approvers and the request should pick the primary first and if not approved then automatically forwarded to Secondary approver? Also, is it possible that the FFID log is showing the approver name as well as the FFID owner. Thanks
Hi Aslam,
Your requirement require creation of a custom agent rule. You can follow the below approach:
a. Use Firefighter ID Owner as primary approver
b. Create a new agent rule and maintain Secondary Approver based on Firefighter IDs and use this in MSMP workflow as Secondary approver who will receive the request for approval if not approved by primary approver within certain time duration.
Regards,
Madhu
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Hello Madhu,
Hope you are doing well and safe.
If possible, Could you please elaborate the solution mentioned above?
Thanks!
Regards,
Mahesh
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