Skip to Content

SAP GUI to CAI webchat integration - Authenticated Scenario Issue

Hi ,


We are currently working on a end to end solution of both skills based and FAQ BOTs. Framework works fine with Webchat integration to SAP GUI but the issue is with retrieving user details from GUI.

I have configured using below blog but its for non authenticated scenarios, can you guys help me to check how we can retrieve the current user ID whoever is interacting with BOT on SAP GUI.

<<EDIT>> Was able to find the script and embedded in the program but still failing to get the userid due to java script error.


Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on 5 days ago

    Hi Srikanth,

    SSO would be the only option to securely pass the user context, but as far as I'm aware there is currently no option to achieve this via SAP GUI, as an identity provider login is pre-requisite.

    Also I assume it is not possible to execute JavaScript in SAP GUI, so passing the username somehow to the chatbot will also not be possible.

    Regards
    Jonas

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.