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SAP GUI to CAI webchat integration - Authenticated Scenario Issue

Hi ,

We are currently working on a end to end solution of both skills based and FAQ BOTs. Framework works fine with Webchat integration to SAP GUI but the issue is with retrieving user details from GUI.

I have configured using below blog but its for non authenticated scenarios, can you guys help me to check how we can retrieve the current user ID whoever is interacting with BOT on SAP GUI.

<<EDIT>> Was able to find the script and embedded in the program but still failing to get the userid due to java script error.

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  • Posted on 5 days ago

    Hi Srikanth,

    SSO would be the only option to securely pass the user context, but as far as I'm aware there is currently no option to achieve this via SAP GUI, as an identity provider login is pre-requisite.

    Also I assume it is not possible to execute JavaScript in SAP GUI, so passing the username somehow to the chatbot will also not be possible.


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