Hi expert,

I have the following issue:

I want to create target group based on status of a ticket, its service category its topic.

I have noticed that no standard report related to ticket is currently available to directly create the target group(my client doesn't want to download and upload).

My question is then the following: How do I create target group from a custom report? what is the logic that sap uses to do that on the Account activity report? Thank you in advance

Flubert