on 04-07-2021 12:34 PM
Hello Emarsys Loyalty Add-on Experts,
I have some question related to the Emarsys Loyalty Add-on, maybe you can help:
My Loyalty plan is set up to give out points for historical purchases when user joins the program. The allocation period is set up to 30 days. What happens if a user makes a purchase and within two days joins the program:
Hi,
The pending period starts from the day of purchase, so in our example, the points will be confirmed in 28 days: 30 days of allocation minus the 2 days that passed since the purchase.
Hope that's clear!
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