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Proactive maintenance

Feb 17, 2017 at 08:32 PM

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What're are proactive maintenance services under SAP Enterprise Support? Are they EWA, root cause analysis? Thank you!

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2 Answers

Harish Karra Feb 17, 2017 at 08:46 PM
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Hi,

For clear picture ask your account manager, he can explain you better based on the contract type that you have.

Generally EWA is an automated one and EW sessions is a service that any customer get.

Regards,

Harish Karra

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Tram Nguyen Thi Ngoc Feb 20, 2017 at 01:48 AM
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Hi Harish,

Thanks for your reply. We're SAP VAR and I'm completing checklist for PCOE audit and this is one of questions in the checklist. Just not sure what's proactive maintenance service?

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