We are creating emails via the c4codataapi OData service, with reference to tickets that have been logged.
When the emails are created, we can see them under Activities > Emails (and also under the interactions for the ticket). However, no email is actually sent out by C4C.
What we would like, is that when we create an Email via OData, that an actual email is sent to the recipients specified.
We have tried different combinations of values for TransmissionStatusCode, Status, DocumentType, etc., in the hope that one of these might actually trigger the physical sending out of the email, but to no avail.
Is there a standard setting that supports this, or does it require some workaround?
Thanks,
Martin