03-17-2021 7:42 PM - edited 02-03-2024 8:10 PM
Hello!
I´m currently working with a third survey provider named GetFeedback to track NPS data.
However, I´m having troubles creating the link to track the information.
The survey is hosted in Getfeedback and I have to insert the link they give me in my prebuild HTML in Content Studio.
However, this link doesn´t have the merge field required for SAP Hybris Marketing to collect information about the answers, so when customers answered the question all the information I have is anonymous
This is the current link of the survey:
https://www.getfeedback.com/r/7Ya9LTo6
And these are some of the test links I had create in order to collect information, but all of these had been unsuccessful:
https://www.getfeedback.com/r/7Ya9LTo6?ContactID=ID
https://www.getfeedback.com/r/7Ya9LTo6?ContactID=emailaddress
https://www.getfeedback.com/r/7Ya9LTo6?ContactID=email
With all of the previous link, these are the answers I had collected (in any of them I can know which is the email of the customer, which is the information I need). It has all of the Hybris Marketing parameters:
However, this is the look of an correct survey collecting the customer´s email:
I have tried to request help to GetFeedback but they don´t know how Hybris Marketing is working.
Thanks in advance for all of your help!
Diego
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