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Mar 17, 2021 at 01:49 PM

Workflow Rues - Matches Pattern for Multiple Key Words

106 Views Last edit Mar 17, 2021 at 03:29 PM 2 rev

Hello,

I am trying to write a workflow rule that uses the "matches pattern" command. I would like to use one single matches pattern command but insert multiple key words in this patttern.

I am looking to see of the Subject of a Customer Support Ticket contains multiple key words and then assign the ticket to a certain Team ID.

Example:

Subject --> matches pattern ---> *tom*,*jerry*,*donald*,*sylvester*

Instead of having to create one "or" matches pattern for every key word.

Can this be achieved by using a ; or , or <> separator between each word?