Skip to Content
1
Mar 13, 2021 at 12:42 AM

The chatbot abruptly ends the conversation after accepting the tracking number,

82 Views

Tutorials: https://developers.sap.com/tutorials/cai-bot-shipping-1-track-bot.html
--------------------------

Fellow Techies,

I am cycling through these AI Chatbot tutorials. I am on the basic shipping tutorial, which tracks or at least understands the concept of a tracking number. I have followed the instructions, however, I am certain I have missed something--but can not find the error. In testing the Chatbot, here is the symptom:

Me: track package

Chatbot: Please give me your tracking number

Me: 1Z12345E6205277936

Chatbot: Goodbye ;)

Here is how the prescribed Chat between us should have gone:

Me: track package

Chatbot: Please give me your tracking number

Me: 1Z12345E6205277936

Chatbot: Do you want to track the parcel 1Z12345E6205277936?

[Yes] [No]


The trouble appears to be in Step #7: Add Requirement to skill (yes/no) . I am thinking that there is a step missing, some setting to retain the conversation flow. In any case, please advise so I can correct the error.