ITSM ERMS Configuration

[former_member734924]

Hi All,

We are configuring ITSM ERMS in solution manager 7.2.Getting emails from external inbox to SOIN, event is successful in SWI1.Email are visible in central inbox but incident is not getting created automatically.

Kindly suggest if you have faced similar issue and troubleshooting steps.

Used below links and SAP notes

https://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Manageme...

https://launchpad.support.sap.com/#/notes/1846041

2066434 - Inbound e-mail not linked to Incident

[YTHO]

Hi, you need to maintain the ERMS mail rules in the webUI (tcode wui) and the ITSM business role (SU01 parameter CRM_UI_PROFILE, value: *).

Kind regards,