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Mar 12, 2021 at 05:18 PM

ITSM ERMS Configuration


Hi All,

We are configuring ITSM ERMS in solution manager 7.2.Getting emails from external inbox to SOIN, event is successful in SWI1.Email are visible in central inbox but incident is not getting created automatically.

Kindly suggest if you have faced similar issue and troubleshooting steps.

Used below links and SAP notes

2066434 - Inbound e-mail not linked to Incident