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Mar 11, 2021 at 05:12 PM

HTTP Status 500 - internal server errror BO Launchpad 4.2

127 Views Last edit Mar 11, 2021 at 06:34 PM 2 rev

Hi

I am getting the following error when loggimg into BO on one of our Lower Landscape servers which we need to prep for a DR exercise, (SAP BusinessObjects BI Platform 4.2 Support Pack 7 Patch 6)

The error seems to be happening intemittently and something occur in IE , not in Chrome & then sometimes in both

we haven't made any recent changes and as such it's a bit strange why it's happening more frequently in the last few days

also the error doesn't seem to happen for all users at the same time which is leading me away from thinking this is a Tomcat or SIA issue as otherwise I would expect all users would face issues at the same time.

I have read through a lot of threads, some suggesting to delete BOE folders, and other configurations under program files, however if nothing has changed in the last few days, I am not sure of the need to do this.

the one thing I have noticed is that when delete browser history, restart PC, the error seems to disappear temporarily and then reoccurs and as such i am trying to determine if this perhaps PC related or still somehow server related.

anyhow if any one has suggestions as to what exactly is causing the errors below, I would appreciate your feedback

Thanks Adrian

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