SUM cannot access URL error Can't reach this page and error 404

[former_member680032]

Dear All,

My environment is SAP Solution manager 7.2 on Windows with Oracle DB. I have problem about update ABAP system using SUM with run STARTUP.BAT from /usr/sap/SID/SUM result after is;

D:\usr\sap\SMA\SUM>STARTUP.BAT

**** The SID: SMA is detected from <SID>ADM user. ****

**** Configuring SUM Java ... ****

**** Base Dir: D:\usr\sap\SMA\SUM ****

**** SID: SMA ****

**** Modified Base Dir: D:\usr\sap\$[SID:#required]\SUM ****

**** Registering sumjava operation in SAP Host Agent... ****

**** Creation of file C:\Program Files\SAP\hostctrl\exe\operations.d\sumjava.conf ****

**** Registering sumjava description in SAP Host Agent... ****

**** Creation of file C:\Program Files\SAP\hostctrl\exe\descriptors.d\sumjava.lmsldesc ****

**** Configuring SUM Observer ... ****

**** Creation of file C:\Program Files\SAP\hostctrl\exe\operations.d\sumobserver.conf ****

**** Creation of file C:\Program Files\SAP\hostctrl\exe\descriptors.d\sumobserver.lmsldesc ****

**** Configuring SUM Abap: cmd.exe /c D:\usr\sap\SMA\SUM\abap\SUMSTART.BAT confighostagent RESTARTSHA=no ****

Base Dir: D:\usr\sap\SMA\SUM\abap

SID: SMA

Username: $[SID:#required#tolower]adm

Modified Base Dir: D:\usr\sap\$[SID:#required]\SUM\abap

Registering SUM in SAP Host Agent...

Creation of file C:\Program Files\SAP\hostctrl\exe\operations.d\sumabap.conf

Creation of file C:\Program Files\SAP\hostctrl\exe\descriptors.d\sumabap.lmsldesc

Creation of file C:\Program Files\SAP\hostctrl\exe\operations.d\dualabap.conf

Creation of file C:\Program Files\SAP\hostctrl\exe\descriptors.d\dualabap.lmsldesc

Creation of file C:\Program Files\SAP\hostctrl\exe\operations.d\migtool.conf

Creation of file C:\Program Files\SAP\hostctrl\exe\descriptors.d\migtool.lmsldesc

**** SUM ABAP: https://hostname:1129/lmsl/sumabap/SMA/sluigui ****

**** SUM benchmark tool: https://hostname:1129/lmsl/migtool/SMA/sluigui ****

**** SUM Java: https://hostname:1129/lmsl/sumjava/SMA/index.html ****

**** SUM Dual stack: https://hostname:1129/lmsl/sumjava/SMA/dual.html ****

**** SUM Observer: https://hostname:1129/lmsl/sumobserver/SMA/monitor/index.html ****

**** Restarting SAP Host Agent ****

D:\usr\sap\SMA\SUM\startup.js(410, 5) WshShell.Exec: The requested operation requires elevation

And I opened Browser by URL https://hostname:1129/lmsl/sumabap/SMA/sluigui , it show error "Can't reach this page"
If I change to URL "http://hostname:1128/lmsl/sumabap/SMA/sluigui", it show error " HTTP 404 Not Found"
What should i do ?



Thank you
Maitrees.

[RolandKramer]

Hello sodseemaitree

to be even more precise, use the following command to start the SUM process:

Best Regards Roland

[ashishv610]

Hi Tim, Maitree,

It seems Maitree has used ./STARTUP.BAT correctly as per SUM Guide for Windows with Oracle DB for SUM 1.0. If in case, SUM 2.0 is used then the startup is differently used.

a.) one should use ./STARTUP.BAT in case SUM 1.0 SP25. And Min. Host Agent Version required is 721 SP36 or 37 or above for SUM 1.0 as per SAP note 2790537

b.) ./STARTUP.BAT confighostagent ==> Used in case of SUM 2.0 SP09. And Min. Host Agent Version required is 721 SP36 or 37 or above for SUM 2.0 SP09 as per SAP note 2882378

Instead if notice, SUM guide of other OS or DB, it says to use ./STARTUP SID. so, it is confusing if it worked with this command which is not mentioned in SAP SUM Guides.

In case of SUM 1.0 , Window OS and Oracle DB -

In case of SUM 2.0 , Window OS and Oracle DB -

In Other OS and DB.

Regards,

Ashish Verma

[timkarl89]

Hello Maitree,

did you just use "startup.bat" to start SUM? Could you please try to use ./STARTUP.bat confighostagent SMA?

Next to this you need to ensure your SAP Host Agents version. Could you please check the version (e.g. in the SAP hostagent.mf file). Right now 7.21 Patch 50 is the current one.

...and of course, like Shish said: the ports 1128 and 1129 need to be opened.

Kind regards

Tim

[former_member680032]

Dear timkarl89

thank for your suggestion, I try to Run as administrator with STARTUP.BAT sid. it can open by URL successfully.

[ashishv610]

Hi Maitree,

Please do below things -

1. Please check if below is maintained in Drivers\etc\hosts file.

<IP ADDRESS> fqdn hostname

2. Also, check if telnet to host agent ports(1128,1129) are working or not.

3. Check browser compatibility with SUM tools. Please try on Google Chrome.

4. Check SAP NOTE -

2284028 - SUM SL Common UI : Troubleshooting problems with the new SUM UI

2871718 - HTTP error 404 when accessing the SUM Benchmarking Tool

Best Regards,

Ashish Verma