Disabling / Hiding ITSM support team (Business Partner of type Organizational Unit)

[aPhilRa]

Hello,

we're using the ITSM part of Solution Manager 7.2 (SP11).

A recent organizational change removed the need for a certain ticket support team and I'm trying to disable/hide it so that

1) it doesn't show up in any searches anymore
2) ITSM users can no longer assign tickets to it.

How can I disable/hide a support team (Business Partner of type Organizational Unit) so that it no longer available for selection?

Deletion is not an option "yet" because existing closed/confirmed support tickets are still referencing it, which is intentional.

Example of a search that should no longer display disabled team.

Thanks for reading.

[former_member768454]

hi,

resolved?

[aPhilRa]

yes, kind of.

[former_member768454]

could you tell me how?

hio the same prb too, I should not show the old teams



Thank you

[aPhilRa]

We chose to not hide the support teams and instead setting the "Archiving Flag" and the "Central Block" flag in the business partner status.

If you want to hide them you have to follow the link in the marked answer

https://blogs.sap.com/2020/10/16/bp-authorization-tips-and-tricks/

and check if section

4) If you also want to limit the F4 search help when searching for a specific Business Partner please read and implement the note: https://launchpad.support.sap.com/#/notes/2441447

is usable for you.

[Miguel_Ariño · Accepted solution]

Hello,

Marking the Business Partner for deletion and archival , or central lock, will add a "do not use" text after the Business Partner name text, but it will not completely prevent using these Business Partners.

For completely hiding a Business Partner , standard CRM authorizations are described in this blog, which is not an official SAP document but explains how to do it in an easy to follow way:

https://blogs.sap.com/2020/10/16/bp-authorization-tips-and-tricks/

The point "3. I have specific Business Partner/Account Group that I do not want certain employees to touch, as I have a specific team which handles that specific account group" describes how to use Business Partner groups and the authorization object B_BUPA_GRP.

According to SAP KBA 2617334 - Authorization check is insufficient in partner selection popup, the F4 search help could need additional adjustment to avoid the possible selection of a Business Partners on the basis of authorization check for B_BUPA_GRP.

You can also read about additional authorizations for Business Partners in the following help page:

https://help.sap.com/viewer/864321b9b3dd487d94c70f6a007b0397/7.31.25/en-US/08e44ae047ff4f518c84dcf76...

Best regards,

Miguel Ariño

[former_member768454]

Ciao A tutti

ioo invece ho un altro problema , volevo eliminare un BP perche la categoria non esiste piu , ma non mi da modo perche me lo vede come non modificabile

Cme posso fare?

Grazie