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HOW TO CHANGE TICKET OWNER TO USER WHO CREATE THE TICKET?

Feb 17, 2017 at 08:37 AM

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Hi~Experts

How to change automatically ticket owner to user who create the ticket when the thicket is created or converted to new ticket?

Help me please.

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2 Answers

Saurabh Kabra
Feb 17, 2017 at 01:51 PM
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Hi,

You can follow the steps as:

1. Go to Business Configuration-->Implementation Projects-->Fine tune activities.

2. Here Choose the TICKET configuration as in your scenario ( Like Customer Support Ticket/ Employee Support Ticket).

3. Choose "Maintain involved parties"

4. Choose corresponding Party Role( In this case Owner/Processor). Click button "Maintain Determinations" and make the "Current User" as active. Please refer the snapshot attached.

Thanks

Saurabh


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H.C. Ha Feb 20, 2017 at 05:55 AM
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Thank you for your reply. And that is very useful!!

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