​Promotion job failed when promoting with windows AD account

Hi All,

Initially we are doing promotion with enterprise account only as we faced some issues with windowsAD.

Currently ,we are doing some testing for "promotion with windows AD account" over the entire Landscape.

Promotion with windows AD Testing::

To promote the content with windows AD , below command needs to be added on Source and Destination System mandatorily under Command Line Parameters across all the nodes having AJS

Command :: For example , Djava which includes .conf and krb5.ini

Process
Log on to CMC
Navigate to Servers
Add the above command under Command Line Parameters across all the nodes having AJS.
For example, system name >AJS>Properties>Command Line Parameters>Add the above command .
Restart the server
Start the promotion.

We successfully promoted the content from QA to SB and vice versa i.e., success on Non Prod systems.

But we are getting issues ,when we promote from QA to Prod and vice versa , error message is just "Failure" and failure don't have message.

Please do the needful

Thanks

Ram

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3 Answers

  • Feb 17, 2017 at 04:06 PM

    Hi,

    Check the firewall between QA and Prod environments.

    if it is more than 1 clustered environment, verify the servers in CMC and check if the hostname server is updated with the host file.

    Also, try restarting the QA/Prod servers.

    Thanks,

    Jothi

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  • Feb 17, 2017 at 04:22 PM

    Can you confirm if promotion works with Enterprise authentication?

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  • Feb 21, 2017 at 06:43 PM

    Run end to end trace and see what the problem is (KBA 1861180)

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