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Former Member

Add +/- symbol in the search Criteria for a field in Search Criteria

Hi Experts,

I am using the Standard EIC Component ICCMP_INBOX wherein for the object ID input field the copyline/Removeline button is not coming.

Kindly suggest how to get those buttons.

Please find the attached document for the same.

reqt-copyline-sapcrm.png

Many Thanks,

Ranjana

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4 Answers

  • Best Answer
    Feb 21, 2017 at 12:40 AM

    Hi Ranjana,

    Since the +/- buttons appear when wcf_ignore_enhancemt is set to A, it means, the most suspicious place is the enhancement of view ICCMP_INBOX/InboxAdvancedSearch. Not sure what's your customer codes. Please compare the methods in which you have implemented your own codes, as well as the ICCMP_INBOX/InboxAdvancedSearch.htm file between your enhanced view ICCMP_INBOX/InboxAdvancedSearch and the standard view ICCMP_INBOX/InboxAdvancedSearch.

    Also, the configuration of the view should also be checked. From your very first screenshot , the search view looks different a lot from normal advancedsearch page.

    Best Regards, Corrine

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  • Feb 20, 2017 at 01:01 AM

    Hello Ranjana,

    Please make sure you are using view ICCMP_INBOX/InboxAdvancedSearch instead of view ICCMP_INBOX/InboxSearch.

    Copy line/remove line only exists in view ICCMP_INBOX/InboxAdvancedSearch.

    You can make sure the view ICCMP_INBOX/InboxAdvancedSearch being used in this way:

    1. check which is your IC_INBOX function profile assigned to your business role under CRMC_UI_PROFILE.

    2. then display the IC_INBOX profile in SPRO->CRM->Interaction Center WebClient->Agent Inbox->Define Inbox Profiles, make sure you are using '2 Advanced Search View' for the column 'Search View'.

    Best Regards, Corrine

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  • Feb 20, 2017 at 08:23 AM

    1. Would you please set user parameter WCF_IGNORE_ENHANCEMT to value A in T-code SU3 and then check again?

    2. Please click 'F2' on a search field and make a screenshot .

    3. Please make a screenshot for the whole search view (The previous one you provided seems partly taken, not the whole screen).

    4 What 's your CRM version for BBPCRM and WEBCUIF ? you can find them in SAPGUI, click menu 'system'->status->component under 'SAP system data'.

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    Former Member
    Mar 21, 2017 at 11:28 AM

    Hi Corrine,

    For the above requirement, they have used java script to hide the buttons.

    Can you please provide your support to find the same.

    Thanks and Regards,

    Ranjana

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