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Jan 15, 2021 at 11:31 AM

Queries regarding s4 service


Hello Team,

Since SAP is going to discontinue the SAP Customer Service module by 2025, we are thinking to go for S4 Service. I had few queries regarding the new service module.

1- 1-Is SAP crm required to run the new product. I have seen few nodes in the spro for service, where few configurations is related to crm. Not sure if CRM would be required.

2- 2-Will S4 service cover all the processes which were earlier handled through CS.

3- 3-Is there any separate licensing required for s4 service?

4-Is there major difference in s4 service & customer management? What are the differences.?

Thank you.