Display invoice output grayed out

[Priyank]

Hello Expert, 

I have cancelled the invoice but I am not able to open the invoice as it's been greyed out.

 and I am receiving below error.

Error(s) occurred when saving the document to KPRO.

A technical error occurred when saving the output document to DMS.

Error when trying to access KPro file storage (No files for physical object)

I have found the SAP note 2840359 but it's for on-prem version so where can I find same for the cloud version?

Kind Regards, 

Priyank

[sarabbhangoo · Accepted solution]

Hello Priyank,

I think you should create an incident. It appears that DMS has not been assigned to your tenant.

Out of curiosity: Is this error in your starter system? Is this happening for all output documents?

Regards,

sarab

[Priyank · Accepted solution]

Hello sarab_b This happended with cancel invoice output and its in Production system . i have created incident 🙂

Kind Regards,

Priyank

[OwenLiu]

This seems to be yours. (component CA-GTF-OC)

Moving to Sales area.

[OwenLiu]

Hi Priyank,

Could you please check whether this KBA helps here:

https://launchpad.support.sap.com/#/notes/2861070

Best Regards,

Owen

[Priyank]

Hello owen.liu i have checked this KBA and it does not have any informaion regarding error i am getting "Completed output items without a stored document".

Kind Regards,

Priyank